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Contact Us: 1-800-260-3912

Customer Comments

We receive many compliments about our jewelry and our customer service from Pearl Factory customers who visit our stores and our website. Here are a few of the comments that we have received:

My visit to your store was positively delightful! Your staff was even more delightful. Jing and the girls on Fisherman's Wharf are worth visiting. They will put a smile on your face. I brought back a lovely ring and pendant! I couldn't resist the next day and brought back a earrings to match! There must be magic in what they do, because every oyster brought me exactly the pearl I was looking for! I can't wait to go back!

~Lorrie P.

August 2014

Mahalo Pearl Factory! My daughter and myself had a most fun day at your store at the Kona Marketplace. We had a fantastic array of settings to choose from in the price range I could afford. I bought earrings, pendants and a ring. Also, I made a fast decision to purchase a Tahitian Pearl pendant, that was over my budget. But it was not a problem to send back, as, their policy states, "return within 21 days." It was a great relief that PF did honor their policy and gave me a full credit. When I can afford that gorgeous Tahitian pendant, you can bet I will be buying it from them. The quality is exquisite on all their pearls and jewelry. The experience is remarkable, where else can you pick your own oyster? I highly recommend you stop by any of their stores and see for yourself! Their customer service is the best!

~Carol S.

July 2014

On a recent trip to San Diego SeaWorld I had the pleasure of choosing my oyster and having the pearl set onto a beautiful gold & diamond pendant for my daughter as a graduation gift. I am just amazed at the beauty everytime I gaze upon it. Incidentally, I had to have one for myself as well, although just a plain setting it is gorgeous and I find myself wearing it everyday! Honestly if I could have afforded it I would've parked myself there and bought oysters all day long just to have the thrill of finding the lustrous surprise inside! Thank you Pearl Factory I can't wait to visit you again.

~Mary Ann C.

June 2014

 

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