Customer Service

Contact Information: CustomerService@pearl-factory.com 1-800-260-3912 ext 1
Pearl Factory Customer Service Department hours are Monday through Friday 7:30 AM to 4:00 PM (Hawaiian Standard Time). Voice mail and e-mail messages received when our offices are closed will be promptly addressed during regular business hours. The current day and time in Hawaii is We are currently


Na Hoku Catalog Request
If you would like to request a Na Hoku catalog click here.