The Pearl Factory

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Jewelry Repair

Jewelry Repair
If you would like to send your jewelry to us for repair or refurbishment please be sure that it is packaged securely with instructions containing the following information:

Your name
Ship-To address
Telephone number(s)
e-mail address
A copy of the receipt or receipt information (required for warranty repairs)
A description of the repair/refurbishment needed

To avoid delay, please be sure that someone will be available at your Ship-To address to sign for your delivery when we return your jewelry to you.

Please insure your package as necessary and send it to:

NHI
Customer Service
3049 Ualena Street. 14th Floor
Honolulu, HI 96819-1942

Our Customer Service department will contact you to let you know how long it will take to complete your repair, what the repair charges will be (for non-warranty repairs), and the cost of return shipping.

If you would like to contact our Customer Service department please call us at 1-800-260-3912 extension 3, or at CustomerService@Pearl-Factory.Com.
 

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Hawaii's Original Pearl-in-the-Oyster! Fun, Excitement, and Memories, that's what the Pearl Factory shopping experience means to our many customers who have visited our stores from all over the world.