Refund/Return Policy

Full refunds or exchanges will be made to any customer who presents the merchandise within 21 days of purchase in its original condition with the original sales receipt, boxes and warranties.

Refunds on cash and check purchases are mailed to the customer from Honolulu within 2-3 weeks. Refunds on credit card purchases will be made to the credit card account used for the purchase.

All sales are final on special ordered, personalized and engraved merchandise and on jewelry that has been sized or altered in length.

Should you wish to return or exchange your purchase, please call our Customer Service department at 1-800-260-3912 extension 1, for instructions.

Jewelry should be returned to:

NHI
Attention: Customer Service
3049 Ualena Street, 14th Floor
Honolulu, Hawaii 96819-1942

Please be sure to insure your jewelry for the purchase price.