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Contact Us: 1-800-260-3912

Policies

Warranty Policy

All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a 2 year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains. 

A valid sales receipt and a check or money order for return shipping ($15.00 U.S. or $50.00 International) must accompany  any claim under warranty.  For your protection, merchandise should be securely packaged and sent insured to the address below.

N.H.I.
Attention: Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942

Summarized Data Policy

We use aggregate information collected to improve our website and may share it with business partners and advertisers. The disclosed information does not allow the third party to identify our individual customers.

Phone Numbers

Pearl Factory personnel will use telephone numbers collected on-line to complete sales transactions, when necessary.

Cookies

Cookies are used at our site to collect information on the pages each visitor selected. This tracking data is used to improve our website navigation.

Children's Privacy

Information and purchases should not be submitted to our website by children. Pearl-Factory.com does not promote, direct, or collect information on any children under the age of 13 years old.

Opt-Out Policy and Updating Personal Information

We will update or remove any personal data you have provided to us. Please send an e-mail to CustomerService@Pearl-Factory.com or contact us at 1-800-260-3912 extension 1.

Disclosure

Pearl Factory will only disclose personal information if required by law, to conform to the law, or believe in good faith the information is necessary to protect you or others from harm.

Accuracy Disclaimer

Every effort has been made to offer the most current and correct information possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything here, Na Hoku, Inc. disclaims any responsibility for typographical errors and accuracy of the information that may be contained on Pearl-Factory.com web pages. Na Hoku, Inc. also reserves the right to make changes at any time without notice.

Security

We have appropriate physical, electronic, and operational procedures to protect the information we collect from our on-line transactions. Confidential information such as name, address, and credit card account numbers is encrypted using Secure Sockets Layer (SSL).