Until further notice, Pearl Factory is only able to immediately accommodate orders for items and sizes in available stock.

While all efforts will be made to deliver your order on time, please note that FedEx deliveries may be delayed by increased volume and possible inclement weather conditions in some parts of the United States.
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Please contact Pearl Factory if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.
Regular Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM HST. Voice and email messages received when our offices are closed will be promptly addressed during regular business hours.

You can reach Pearl Factory Customer Service directly by calling 1-800-260-3912 or by sending an email to CustomerService@Pearl-Factory.com.

Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.

Our website also offers answers to several FAQs.

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