Until further notice, Pearl Factory is only able to immediately accommodate orders for items and sizes in available stock.
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Please contact Pearl Factory if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.
Regular Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM HST. Voice and email messages received when our offices are closed will be promptly addressed during regular business hours.

You can reach Pearl Factory Customer Service directly by calling 1-800-260-3912 or by sending an email to CustomerService@Pearl-Factory.com.

Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.

Our website also offers answers to several FAQs.

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