Order by December 21st, 10AM HST for delivery by Christmas Eve.
Domestic FedEx deliveries only, for items and sizes that are in stock and available.

While all efforts will be made to deliver your order on time, please note that FedEx deliveries may be delayed by increased volume and possible inclement weather conditions in some parts of the United States.
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Please contact Pearl Factory if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair.

Contact Us

You can reach Pearl Factory Customer Service directly by calling 1-800-260-3912 or by sending an email to CustomerService@Pearl-Factory.com. Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair. Our website also offers answers to several frequently asked questions.

Holiday Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM HST and Saturday and Sunday, 7:30 AM–2:30 PM HST. Voice and email messages received when our offices are closed will be promptly addressed during regular business hours.

To place an order outside of our business hours, we welcome you to call a Pearl Factory store near you. Please visit the Store Locations section of our website to find a full list of Pearl Factory stores and their hours of operation.

We look forward to assisting you.

Mahalo

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