Contact Us

Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair. You can also reach Customer Service directly by calling 1-800-260-3912.

Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM (Hawaiian Standard Time). Voice and Email messages received when our offices are closed will be promptly addressed during regular business hours.

Our website also offers answers to several FAQs.

Aloha, how can we assist you?

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