Contact Pearl Factory Customer Service
You can reach Pearl Factory Customer Service directly by calling 1-800-260-3912 or by sending an email to CustomerService@Pearl-Factory.com. Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair. Our website also offers answers to several frequently asked questions.
Regular Pearl Factory Customer Service are Monday through Friday, 7:30 AM–4:00 PM HST.
From November 26, 2022 through December 23, 2022, Pearl Factory Customer Service Holiday Season Hours are:
Monday through Friday, 7:30 AM–4:00 PM HST
Saturday and Sunday, 7:30AM–2:30PM HSTVoice and email messages received when our offices are closed will be promptly addressed during regular business hours.
To place an order outside of Pearl Factory Customer Service hours, we welcome you to call a Pearl Factory store near you. Please visit the Store Locations section of our website to find a full list of Pearl Factory stores and their hours of operation.
We look forward to assisting you.