Until further notice, Pearl Factory is only able to immediately accommodate orders for items and sizes in available stock.
Pearl Factory Pearl Nacre Header
Due to the impact of Covid-19, please be advised before shipping your items to Na Hoku, Inc. for repair that we are experiencing some processing delays. We welcome you to visit our website for continuing updates.

Repairs
If you would like to send your Pearl Factory jewelry for repair or refurbishment, please ensure that it is packaged securely with instructions containing the following information:
  • Your name
  • Return shipping address
  • Telephone number
  • Email address
  • A copy of the receipt or receipt information (required for warranty repairs)
  • A description of the repair/refurbishment needed
Please insure your package for the purchase price and mail it to:
NHI
Customer Service
3049 Ualena Street. 12th Floor
Honolulu, HI 96819-1942

Once your item is received, Pearl Factory Customer Service will confirm receipt. We do require an evaluation of your item in order to recommend the necessary repairs. Once evaluated, Pearl Factory Customer Service will contact you to confirm if the repair will fall under Pearl Factory's lifetime warranty against defects in materials or workmanship. You will be provided all applicable options at this time, including the time it will take to complete your repair, the cost for the repair (for non-warranty repairs), and the cost of return shipping.

To avoid delay, please be sure that someone will be available at your return shipping address when your jewelry is scheduled to be returned to you.

If you would like to contact Customer Service, please call 1-800-260-3912 or send an Email to CustomerService@Pearl-Factory.com.

Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM (Hawaiian Standard Time). Voice and Email messages received when our offices are closed will be promptly addressed during regular business hours.

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