Until further notice, Pearl Factory is only able to immediately accommodate orders for items and sizes in available stock.
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All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a two-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.

A valid sales receipt and a check or money order for return shipping ($15.00 U.S. or $50.00 International) must accompany any claim under warranty. For your protection, merchandise should be securely packaged and sent insured to the address below.

Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942

For warranty or repair matters, please contact Pearl Factory at 1-800-260-3912, or by sending an Email to CustomerService@PearlFactory.com.

Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM (Hawaiian Standard Time). Voice and Email messages received when our offices are closed will be promptly addressed during regular business hours.