Order by December 21st, 10AM HST for delivery by Christmas Eve.
Domestic FedEx deliveries only, for items and sizes that are in stock and available.

While all efforts will be made to deliver your order on time, please note that FedEx deliveries may be delayed by increased volume and possible inclement weather conditions in some parts of the United States.
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All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a two-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.

A valid sales receipt and a check or money order for return shipping ($15.00 U.S. or $50.00 International) must accompany any claim under warranty. For your protection, merchandise should be securely packaged and sent insured to the address below.

Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942

For warranty or repair matters, please contact Pearl Factory at 1-800-260-3912, or by sending an Email to CustomerService@PearlFactory.com.