Until further notice, Pearl Factory is only able to immediately accommodate orders for items and sizes in available stock.
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Warranty

All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a two-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.

A valid sales receipt and a check or money order for return shipping ($15.00 U.S. or $50.00 International) must accompany any claim under warranty. For your protection, merchandise should be securely packaged and sent insured to the address below.

PF/NHI
Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942

For warranty or repair matters, please contact Pearl Factory at 1-800-260-3912, or by sending an Email to CustomerService@PearlFactory.com.

Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM (Hawaiian Standard Time). Voice and Email messages received when our offices are closed will be promptly addressed during regular business hours.

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