Warranty
Warranty
All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a two-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.
A valid sales receipt and a check or money order for return shipping ($17.50 U.S. or $50.00 International) must accompany any claim under warranty. For your protection, merchandise should be securely packaged and sent insured to the address below.
PF/NHI
Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942
For warranty or repair matters, please contact Pearl Factory at 1-800-260-3912, or by sending an Email to CustomerService@PearlFactory.com.
All 14K Gold Pearl Factory mountings carry a lifetime warranty against defects in materials or workmanship. Silver, vermeil, and gold-filled Pearl Factory mountings carry a two-year warranty. This warranty does not cover damage due to normal wear-and-tear or abuse. This warranty does not extend to lost or damaged pearls or gems, or to broken or damaged chains.
A valid sales receipt and a check or money order for return shipping ($17.50 U.S. or $50.00 International) must accompany any claim under warranty. For your protection, merchandise should be securely packaged and sent insured to the address below.
PF/NHI
Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942
For warranty or repair matters, please contact Pearl Factory at 1-800-260-3912, or by sending an Email to CustomerService@PearlFactory.com.