Contact Us


Contact Us

You can reach Pearl Factory Customer Service directly by calling 1-800-260-3912 or by sending an email to Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Pearl Factory jewelry or a jewelry repair. Our website also offers answers to several frequently asked questions.

Regular Pearl Factory Customer Service hours are Monday through Friday, 7:30 AM–4:00 PM HST. Voice and email messages received when our offices are closed will be promptly addressed during regular business hours.

To place an order on Saturday or Sunday, we welcome you to call a Pearl Factory store near you. Please visit the Store Locations section of our website to find a full list of Pearl Factory stores and their hours of operation.

We look forward to assisting you.