While all efforts will be made to deliver your order on time, please note that FedEx deliveries may be delayed by increased volume and possible inclement weather conditions in some parts of the U.S.
Most Pearl Factory Online orders received by 10:00 AM (Hawaiian Standard Time) Monday through Friday will be shipped by the next business day. Orders received on Saturday and Sunday will be shipped by the following Tuesday. In the event that your order may be delayed, we will contact you by Email or telephone to inform you. All purchases are shipped fully insured.
Na Hoku, Inc. regrets that we cannot request specific delivery requests from FedEx or USPS. All Recipient re-route requests will be declined by FedEx. All re-route requests must be placed by the Shipper, Na Hoku, Inc., who reserves the right to decline an address change request received after an order has been confirmed.
|Order Amount||FedEx 2Day||FedEx Overnight||USPS Priority Express|
|Up to $199.99||$17.50||$30.00||$32.50|
|$200 to $999.99||Free Shipping||$20.00||$22.50|
|Over $1000.00||Free Shipping||Free Shipping||Free Shipping|
Shipping to all U.S. Territories, including Puerto Rico, Guam, Northern Mariana Islands, the U.S. Virgin Islands, and American Samoa, is $50.00.
P.O. Boxes and APO/FPO
USPS is required for shipping to P.O. Boxes and APO/FPO delivery addresses. Na Hoku provides Free Shipping (via USPS) on orders of $200.00 or more to APO and FPO addresses as our way of saying Mahalo Nui Loa (Thank you very much) to members of our U.S. Military.
While USPS states that Priority Express Mail service will arrive two days after shipping, delivery will vary to APO/FPO addresses, depending on the location and during the Holiday Season.
Shipping to a Canadian shipping addresses is $50.00. Orders to Canada are shipped via FedEx and will take 2–5 working days for delivery.
If you would like to ship your order to an address outside of the United States or Canada, we will do our best to accommodate you.
For online and telephone orders, we are not able to accept credit card payments with billing or shipping addresses outside of the United States or Canada. In these instances, we require payments to be made via bank wire transfer.
Please send an Email to CustomerService@Pearl-Factory.com indicating the item(s) that you desire to purchase, your shipping address, and your Email address and telephone number. A member of Pearl Factory Customer Service will promptly contact you with wire transfer instructions.
FedEx delivery is Monday through Friday (excluding some holidays).
If outside of FedEx delivery area, USPS will be used at the same rate.
FedEx 2Day service will arrive two business days after shipping, with the exception of orders shipped to locations in Hawaii, which will arrive one business day after shipping.
FedEx Overnight service will arrive one business day after shipping, to most locations.
If the delivery address is outside of FedEx delivery area (P.O. Box, APO/FPO etc.), USPS Priority Express Mail service must be selected. While USPS states that Priority Express Mail service will arrive two days after shipping, delivery will vary to APO/FPO addresses, depending on the location and during the Holiday Season.
To avoid delivery delay, please be sure that someone will be available at your shipping address to sign for your delivery. Shipments that are returned to Na Hoku, Inc. due to failed FedEx or USPS delivery attempts may be subject to additional shipping charges.
Waive Signature Requirement for Delivery
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Na Hoku, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.
Duties and Taxes
All duties and taxes that may occur are the responsibility of the purchaser. Pearl Factory cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on international shipments are the responsibility of the purchaser.