Refunds & Exchanges

Refunds and Exchanges

All sales are final on special ordered merchandise, personalized merchandise, engraved merchandise, Gift Oysters, and rings, necklaces, chains, or bracelets that have been sized, lengthened, or altered.

Full refunds or exchanges will be made to any customer who presents merchandise within 21 days of purchase, in its original condition, and with the original sales receipt, packaging, and warranty.
Credit Card Refunds
Refunds for credit card purchases will be made to the credit card used for purchase.

Cash and Check Refunds
Refunds for cash and check purchases are mailed to the customer from the Pearl Factory corporate office in Honolulu, within 2–3 weeks.

Special Orders
All sales are final on Oysters, Pearls in the Oyster, special ordered, personalized and engraved merchandise and on jewelry that has been sized or altered in length.

Online Orders
For online and telephone orders, the Packing Slip or a copy of the Email Order Confirmation can be used in place of the sales receipt.

We recommend that you insure your package for the purchase price, and mail it to:
Customer Service
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942

Please note that Return shipping fees are non-refundable.

If you are able to visit one of our Pearl Factory store locations, your refund or exchange can be processed there, with the same policy requirements shown above.

If you have any questions, please call Customer Service at 1-800-260-3912 or send an Email to